The Customer Is King

Define the business in terms of what is to be bought, precisely by whom, and why.

Businesses are organs of society that perform tasks associated with providing most goods and services the public decides it wants. Under the capitalistic system, a business can prosper to the extent it performs its particular tasks effectively and efficiently.

The nature of the tasks to be performed usually changes over time as those served change The successful company predicts and responds to the needs of its chosen customers.

Customers, therefore define the business. At all times, some customers are growing in their ability to buy, others are declining. The astute manager ascertains which is which.

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See also:
Resources for Startups

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